Always the lowest price you can find online. Guaranteed!


Find a lower price, and get a 100% refund of the difference.

To get you the best price guarantee and deals available online or at your destination, we are constantly updating our prices and will offer a 100% refund of the differences in the unlikely event that you find a lower retail or prepaid rate for an identical tour package or activity on the same dates, operated by the same operator(s) and priced in the same currency.

Furthermore; upon your arrival in the destination, if you find a lower retail price offered by our contracted operator for the same tour or activity, on the same dates, and in the same currency, we will refund 100% of the difference.

Gusti Bali Tours Best Price Guarantee is available to any customer who makes a qualifying purchase1 through Gusti Bali Tours website.


Claiming a Refund with Best Price Guarantee

Refund made simple, no trouble

In the unlikely event that you find a lower price for an exact match2 within 48 hours of your booking with us, claiming a refund is simple! Just make a copy or screen shot of the lower rate that clearly states the dates, activities and contracted operator along with the web page address, then send it to us in email at, please remember to mention “Best Price Guarantee” in the subject line, and be sure to quote your booking/itinerary reference number, that’s all! One of our representative will be in contact with you within 24 hours3.

Other things you should know before you submit a claim

The Best Price Guarantee covers all retail prices publicly advertised to the general public, this excludes any discount you may receive or be eligible for elsewhere, such as a membership program, corporate discount, or rewards program. Please read our Best Price Guarantee terms and conditions below:

  1. The Best Price Guarantee is only available for bookings that are made through our website ( after a full payment has been made for the booking.
  2. The comparison must be an exact match between the lower rate and the tour package or activity you have booked with us, this includes same activities and all on or during the same time and date periods.
  3. Gusti Bali Tours reserves the right to verify the lower price when possible, all refund decision will be made at the sole discretion off Gusti Bali Tours. No refund will be made if the lower rate cannot be independently verified by Gusti Bali Tours, the lower rate must be available at the time of the claim.
  4. Refunds of the price difference will be made to the same payment method that was used to complete your booking.


Last update May 15, 2020